Dear So and So - 6/11/10

Dear Dunkin' Donuts,

I was in desperate need of espresso this morning and decided to treat myself to some spectacularly good coffee. However the closest Dunkin' Donuts is about 20 minutes from my house. Not a big deal, there are plenty of other coffee shops between here and there, but at the same time I knew Dunkin' Donuts coffee would be good. I've bought it and made it at home plenty of times and they are my first choice when traveling and in need of caffeine or sugar. I drove out to the local shop and ordered a cappuccino. The girl at the drivers window asked what size I would like, I looked to see the size differences and price differences and settled on an extra large cappuccino. I was promptly informed that they only carried one size. (Why on earth would she ask me what size I wanted if the cappuccino only comes in ONE size?!) I ordered it anyway. I also decided to get a donut with my order. I asked for a plain glazed donut, apparently they were out of those, I asked for a chocolate glazed donut, they were out of those as well. I frustratingly asked if they had any chocolate cake donuts then and was told they were also out of those. I asked what kind of donuts they had available and was told they had glazed, chocolate glazed and chocolate cake donuts. At this point I'm thinking the girl taking my order is either incredibly stupid or is purposefully being annoying. I wasn't sure which but I ordered the chocolate cake donut and drove around.

The donut was perfect, but the cappuccino was horribly weak. For a drink with TWO shots of espresso in it made from some of the best coffee makers I've found yet, this was the absolute worst cup I have ever had the displeasure of receiving from your company. The service was horrible, but I could have ignored that for a good cup of coffee. I don't see myself ever going back to this particular Dunkin' Donuts shop again. As I said, the bad service was one thing, but it's one thing I would have dealt with again if the coffee was worth the visit. You might want to check into whatever is going on at this store and make sure the people there at least know how to make a decent cup of coffee and espresso. If you have the extra time retrain them in hospitality.
~Still looking for that perfect cup of REAL espresso.... (if I had the funds I'd buy my own espresso machine!!) And for the record, yes I did send this exact letter off in the form of an email to the customer service department. No responses as of yet.
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Dear Rain,
Do you have any idea how welcome you are right now? I know we've had nothing but rain for two or three days now, but you match my mood and my desire to cook nothing but comfort foods so well. Thank you for not yet ceasing. I heart you!
~Cold, damp and comforted by homemade mac and cheese
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Dear Blood sisters of mine,
Yes I meant it. No I'm not going to be a push over any more. Yes I still love you. No I won't answer the phone when you call right now. Yes you might have damaged our relationship permanently by the way you've treated me over the years but you know what, I'm strong enough to survive that too. No I won't be writing you both out of my life completely but that doesn't mean I have to put up with your childish behaviors. Yes you have been temporarily replaced by my two best friends. No you probably won't get over it, it's ok though. I will. Yes I have moved on and am enjoying life without your bitter complaints. Thank you for never asking.
~Still smarting a bit over how horribly you two have acted and how long I allowed it to go on.
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Dear Readers,
You've put up with my ups, my downs, my gripes, my complaints, my tears and my joys. Thank you for always being there for me, always commenting with kind words and encouragement and reading my blog!
~Pleasantly surprised by how many of you read me!

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Lots of Love,